Congratulations on your acquisition!

Once the sale closes, you will receive an email notifying you of any lots you have won within 24 hours. Your invoice will then be available under My Account > Purchases.

Once Sotheby’s issues the invoice, full payment is due at that time.

After receiving your invoice, you can complete payment, arrange custom shipping from our trusted vendors, or schedule collection through your Sotheby’s account.

How the Process Works

To complete your purchase, you will need to:


Step 1: Access Your Invoice

To begin the checkout process:

  1. Log in to your Sotheby’s account.

  2. Navigate to My Account > Purchases.

  3. Locate the purchase you wish to pay for and select View & Pay.

  4. Select Checkout Now to proceed.

Please Note: You can update your shipping or billing address during the checkout process.

Step 2: Choose Shipping or Collection

Upon checkout, you will be prompted to select how you would like to receive your property.

Choose one of the following options:

  • Ship to Me:  Have your property shipped to your preferred address or a new destination

  • Collect in Person:  Arrange to collect your property from the designated Sotheby’s location. Please note items can only be collected from specific locations.

Follow the instructions for your preferred method below.

Option A: Ship to Me

Online Instructions

  1. Select  Ship to Me.

  2. Review the shipping address you selected at registration

  3. To change your address:

    • Select  Add New Address.

    • Enter your new shipping address.

    • Restart the checkout process, your  updated address will now be available.

    • Please Note: Upon changing address, tax implications may also change

  4. Select View Shipping Quote

  5. Your custom quotation to your selected address will be shown. If there is no quotation available, our team is still working on creating your custom shipping plan and will be in touch within three days of sale close.

  6. Choose whether to include or decline shipping insurance.

  7. Press Select Payment Method to confirm your quote and enter the payment stage.

Important: If the option to remove shipping insurance is unavailable it is not allowed on your purchase.

What You Need to Know About Shipping

Shipping Insurance

You may have the option to include or decline shipping insurance during checkout. By opting out of shipping insurance, you release Sotheby’s from liability for damage, loss, delay, theft, or other shipment-related complications. 

Shipping Arrangements

Once your order has been submitted and payment has been fully received, the Sotheby’s team will arrange your shipment.

You will receive a follow-up email from your vendor directly regarding your shipping arrangements, tracking details, and any applicable import/export fees that may be due.

Who is my Shipping Provider?

Our custom shipping quotations are provided through our Sotheby’s preferred vendor network and priced to your preferred address at bid registration. 

Option B: Collect in Person

Online Instructions

  1. Select  Collect in Person.

  2. Review the Sotheby’s collection location displayed on screen.

    • This is the only location where your property can be collected.

  3. Select  Continue to proceed.

  4. Choose your payment method.

  5. When prompted, select an available collection date and time.

  6. Continue to the order review and payment stage.

For HK collections only, you will have the option to pay in person at your time of collection, for all other locations, full payment is due before property pickup by your or your authorized agent. 

Learn more about who qualifies as an authorized agent. 

Important: Your payment method affects collection availability. The earliest collection appointment is six days following successful payment..

If you require an earlier appointment, please contact Sotheby’s Client Experience.

What You Need to Know About Collection

Collection Locations

Property must be collected from the designated location displayed during checkout.

If there are multiple locations in your area, online checkout will reflect the correct pickup location for you. 

  • New York: 25-11 49th Ave, Long Island City, NY 11101 

  • New York (Jewelry and Watches): 1334 York Ave, New York, NY 10021

  • Paris : 83 Rue du Faubourg Saint-Honoré, 75008 Paris, France 

  • Paris: Peripark, Bâtiment A5, 99-101 avenue Louis Roche, 92230 Gennevilliers, France

  • London: 34-35 New Bond Street, London W1A 2AA

  • London: 13 Ockham Drive, Greenford, Middlesex, UB6 0FD

  • Hong Kong: LANDMARK CHATER, LANDMARK CHATER, 8 Connaught Road, Central, 8號 干諾道, Central, Hong Kong Island, Hong Kong

  • Geneva: 2, rue Francois-Diday, 1204 Geneva, Switzerland

  • Milan: Via Alassio 10, 20156 Milano

  • Cologne: Palais Oppenheim, Gustav-Heinemann-Ufer 136-138, 50968 Cologne

Payment Requirements: All outstanding balances from all Sotheby’s locations must be paid in full before property can be collected.

Sales Tax: Applicable local sales tax and/or VAT will be charged when selecting a collection. If you purchased under a company account and have a valid resale certificate already on file, it will be applied. 

Step 3: Select Your Payment Method

Once you have selected your fulfillment method, you will be prompted to pay for your property, taxes, interest/late fees, and any applicable shipping charges.

Sotheby’s accepts the following payment methods:

  • Credit or Debit Card

  • ACH / BACs Bank Transfer

  • Wire Transfer

Please note: Sotheby’s does not accept checks as a valid method of payment nor do we send payment links or wire information over email due to fraud concerns.  

Online Instructions

  1. Select Credit/Debit Card as your payment method.

  2. Choose a saved card or enter your new card information.

  3. Select Continue.

  4. Review the payment amount displayed.

  5. To make a partial payment, adjust the amount in the Payment Total field.

  6. Proceed to Step 4: Review & Submit Your Order.

Important Payment Information

Credit Card Restrictions

  • Credit card payment limitations vary by sale location:

 

  • A 3% surcharge applies to credit card payments for transactions based in New York.

  • If your amount is over the limit, you may go through the checkout process with multiple tiles with different payment methods. 

Credit Card Verification

  • A valid CVV is required for online credit card payments.

  • If your card does not have a valid CVV, please contact the Client Experience team.

  • If you receive an error in the online checkout flow while processing your card information, please contact your bank to confirm that it was not flagged as fraud.

Partial Payments

  • You may make a partial payment by adjusting the payment amount on any form of payment during checkout.

Option B: ACH Bank Transfer

Online Instructions

  1. Select ACH Bank Transfer.

  2. You will be directed to a screen where you can add your bank account information.

  3. Enter the required payment details.

  4. Review your payment amount and adjust it if applicable.

  5. Select  Continue.

  6. Proceed to Step 4: Review & Submit Your Order.

Important Payment Information

ACH Processing Times: ACH payments require approximately five days for payment confirmation. We will book and release your shipping  after payment has been confirmed.

Option C: Wire Transfer

Online Instructions

  1. Select  Offline Wire Transfer.

  2. Select  Submit Payment to confirm your wire transfer payment method and fulfillment preferences.

  3. Once submitted, you will be directed to a confirmation page displaying the information needed to complete your wire transfer.

  4. Follow the instructions provided to initiate your wire payment through your bank.

Important Payment Information

Payment Confirmation: Shipping arrangements will begin, or collection arrangements will be confirmed, once Sotheby’s receives your wire payment.

Please Note: Wire transfers follow a different submission process from credit card and ACH payments. After selecting  Submit, follow the wire transfer instructions on the confirmation page rather than the standard online payment submission steps below.

This step applies to credit/debit card and ACH payments. If you selected wire transfer, follow the instructions provided in Step 3.

Online Instructions

  1. Select Review Order.

  2. Review and confirm your:

    • Shipping address or collection location

    • Selected fulfillment method

    • Payment method

    • Payment amount

    • Applicable shipping charges

  3. To update any information, select  Change next to the relevant section.

  4. Once you’ve confirmed your selections, select  Submit Payment to complete your payment submission and confirm your fulfillment.

Please Note: Payment processing and the timing of shipping or collection confirmation vary depending on your selected payment method.

After Checkout: What Happens Next?

Once you have submitted your order, the next steps depend on your payment and fulfillment methods.

If You Selected Shipping

Credit or Debit Card

  • Following receipt of payment, Sotheby’s will arrange your shipment.

  • You will receive a follow-up email with tracking and delivery information.

ACH Bank Transfer

  • ACH payments require approximately five days for confirmation.

  • Your shipment will be booked once payment has been confirmed.

  • You will receive an email confirming your shipping arrangements after payment confirmation.

Wire Transfer

  • Please follow the instructions provided on the confirmation page to arrange payment by bank wire

  • Sotheby’s will begin arranging your shipment once your wire payment has been received.

If You Selected Collection

Credit or Debit Card

  • You will receive an email confirming your collection appointment following successful payment.

ACH Bank Transfer

  • You will receive an email confirming your collection appointment shortly after selecting  Submit Payment.

  • Your property cannot be released until payment has cleared and all outstanding balances have been settled.

Wire Transfer

  • Your collection arrangements will be confirmed once Sotheby’s receives your wire payment.

Important: Regardless of payment method, all outstanding balances must be paid before property can be released for collection.