KYC checks are conducted upon opening an account and at certain other stages (such as prior to bid registration or the release of property or funds).

We are also legally required to refresh the KYC information and documents we hold for our clients

periodically. As an individual, you will be required to provide updated information and documents every five years and, if you are transacting through an entity, you will be required to do so every three years. We may also need to update KYC checks sooner if there has been a material change since the last check.