Can I collect purchases in person?
Updated on Thu, 28 May, 2026 at 11:12 PM
Yes, you can collect property in person. When paying the invoice online, you will have the option to schedule an appointment for collection. Available appointments will depend on your payment method and processing times.
You can update shipping preferences in My Account at your convenience, and changes will also apply to future purchases. Note that some types of property and sale locations may not be available to book online, due to weight/size limitations or local regulations. In such cases, contact Client Experience to arrange the collection of your purchase in person.
For sales in London or Paris, if you are collecting in person, any applicable VAT must be paid before the item can be released. For more information claiming a VAT refund, visit our dedicated page.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
67 out of 67 found this helpful.