Buying with Sotheby's

Can I cancel an order or return an item purchased on Buy Now?
Orders may be cancelled within 24 hours by calling Customer Service at 212.606.7430. Cancellations after 24 hours incur a deduction fee (15%) and can only b...
Fri, 7 Jan, 2022 at 2:54 PM
Will the purchase information be available to view on “my account” after the sale?
Once the sale has closed and invoices are issued, the information will be available to view on your account. Please be advised, past invoices are not listed...
Fri, 7 Jan, 2022 at 2:54 PM
Does Sotheby’s provide separate invoices?
We are unable to provide separate invoices for purchases made in the same sale.
Fri, 7 Jan, 2022 at 2:55 PM
How long does it take to ship an item?
Shipment times can vary according to the type of work, weight, value of property, number of items, delivery method, destination address and if the payment f...
Fri, 7 Jan, 2022 at 2:56 PM
How long after the sale is closed can I expect to arrange shipment details?
A shipping quote will be sent within a week after the auction closure. Please double-check the delivery address upon receipt of the shipping quote to ensure...
Fri, 7 Jan, 2022 at 2:56 PM
How can I purchase a Private Sales item?
All Private Sales items have an “Enquire” button, and on request, the price will be provided in a timely manner. Then if you wish to purchase the item, a sp...
Fri, 7 Jan, 2022 at 2:56 PM
How long is the purchase process for Private Sales items?
The process length can vary dependent on complexity. The purchase can happen immediately if there is agreement on the price, which is discreetly brokered be...
Fri, 7 Jan, 2022 at 2:56 PM
What is Buy Now?
Buy Now is an immediate way to purchase fine art, design and antiques, exquisitely crafted jewelry and watches, fashion and collectibles. Discover a dynamic...
Fri, 7 Jan, 2022 at 2:57 PM
What are the shipping options for Buy Now items?
The shipping options and rates for online purchases depend on your location and the shipping service you select at checkout. Please be advised, complimentar...
Fri, 7 Jan, 2022 at 2:57 PM
Can I pay for a Private Sales or Buy Now item with a credit card?
It is possible to pay by credit card but there is a $50,000 payment limit for purchases made across all Sotheby’s sales channels. Any excess must be settled...
Fri, 7 Jan, 2022 at 2:57 PM